1. Data We Collect

When you use our contact form or request a service quote, we collect the following categories of personal data:

• Form data: name, email address, phone number, company name, and message content.
• Technical data: IP address, browser type and version, operating system, device identifiers, and page interaction events (clicks, scroll depth, time on page).
• Analytics data: aggregated usage statistics collected via a self-hosted analytics platform (no third-party cookies).

2. How We Use Your Data

We process your personal data solely for the following purposes:

• Responding to inquiries and service requests submitted through our contact forms.
• Providing technical consulting, pattern drafting, or testing service proposals.
• Improving our website content and user experience through anonymized analytics.
• Complying with legal obligations and protecting our rights in case of disputes.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for automated decision-making or profiling.

3. Cookies & Tracking

This site uses only strictly necessary cookies for session management and security. We also use a privacy-friendly, self-hosted analytics tool that does not set persistent cookies. No advertising, social media, or third-party tracking cookies are used. You can disable cookies in your browser settings, but some site features may not function correctly.

4. Data Storage & Retention

Your data is stored on secure servers located within the European Economic Area (EEA). We retain form submissions for a maximum of 24 months after the last contact, after which they are permanently deleted. Analytics data is retained in aggregated form for 12 months.

5. Data Sharing & Third Parties

We may share your data with the following categories of service providers, who act as data processors under our instructions:

• Web hosting provider (server infrastructure).
• Self-hosted analytics platform (no data leaves our control).
• Email service provider for transactional communications (e.g., reply to your inquiry).

All processors are contractually bound to comply with GDPR and CCPA requirements. We do not transfer your data to countries without an adequacy decision unless standard contractual clauses are in place.

6. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to legal retention obligations.
• Portability: receive your data in a structured, machine-readable format.
• Objection / Withdraw Consent: opt out of processing where consent is the legal basis.

To exercise any of these rights, contact us using the details below. We will respond within 30 days. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

7. Anti-Misrepresentation Statement

Adel-mode provides industrial textile consulting, pattern drafting, and testing services only. We do not make false claims about certifications, endorsements, or affiliations. We do not use fake urgency, fake testimonials, or misleading pricing. All service descriptions are accurate and verifiable. We do not represent any government agency, university, or third-party brand unless explicitly stated in a signed agreement.

8. Contact Information

For all privacy-related requests, data access, or complaints, please contact us:

• Company: Adel-mode
• Address: 432 Maake Branch Suite 583
• Phone: 0241366717
• Email: info@adel-mode.com